Nearly everything about this ride is paid for in person on the day, in cash, at the registration table. That keeps the money simple and it keeps almost all of it with the hospital. It also means most of this page is about what happens when something goes wrong rather than about processing a refund.

Registration fees

The entry fee is a donation to the cause with a hand of cards and a meal attached. It is not refundable once you have registered, including if you decide not to ride, and including if you have to leave part way round.

If the ride is called off

The ride goes ahead in rain. It has before and it will again. If the committee has to call it off entirely for safety, the meal and the auction still go ahead where we can, and your entry stays with the cause as a donation. If you would rather have it back in that situation, come and find a committee member on the day or contact us afterwards and we will return it.

Raffle tickets and auction purchases

Raffle tickets are not refundable once the draw has taken place. Winning auction bids are binding, so please bid at a number you mean. If an auction item turns out to be wrongly described, tell us and we will put it right.

Ride shirts and merchandise

If a shirt arrives damaged, or we sent you the wrong size, contact us within 30 days and we will replace it or refund it, whichever you prefer. We cannot take back a shirt that has been worn or washed, because these are printed in a small run for one weekend a year and we cannot resell it.

Donations

Online donations are made through the University of Iowa Center for Advancement, not through this site, and their terms cover them. If you gave by mistake, or gave twice, contact us and we will help you sort it out with them.

How to ask

There is no form. Send us a message or call the number in the footer, tell us what happened, and a real person will answer. We would always rather fix something than have somebody feel badly done by at a charity ride.

Refunds and Cancellations